Providing Customers with Shipping Options

Posted on: 30 March 2021

If your business is based on shipping your products around the world, you need to work with a shipping company that provides you with the necessary means to shop your goods around the world and get them to where they are supposed to go. Streaming the shipping process is important if you want your business to succeed. For that to happen, you need to have a logistics plan.

Know Your Company's Objectives

The first thing that you need to do is understand your company's objectives. Is your main objective to make sure that you have fast delivery times? Is your main objective to make sure that you reduce shipping costs?

If your main objective is fast delivery time, then you may be willing to pay more for effective delivery. If your main objective is to reduce shipping costs, then you may be willing to sacrifice shipping times to achieve lower costs. Knowing your objective will help drive your logistic plan and your choice of a shipping company to work with.

Know How to Serve Your Customers 

The second thing that you need to know is what your customers want. You need to make sure that the logistics company that you choose helps you meet the needs of your customers as well as your company. Generally, one of the things that customers value most is communication about where their shipments are at. Many customers value updates about where their shipments are at more than they value fast shipping speeds. To figure out what your customers want, it can be helpful to send out a survey to gauge your customer needs and interests. You want to keep your customers happy, so make sure that you know what they want and need.

Know How to Get the Best Prices

Third, know how to get the best prices, communication, and deals from a logistic company. Don't just go with the first company that you contact. Instead, get quotes from multiple carriers. When you get quotes from these different carriers, you are going to want to look at all the different features that each carrier offers.

First, look at what type of tracking methods each company offers. Do they allow you to track your shipping and packages in real-time? Can you share this tracking information with the clients?

Second, look at what type of support the shipping carrier offers. Will they pick up packages from your business? Will they supply you with shipping labels? How can they help you when packages are misplaced?

Third, look at the overall pricing. Can you afford their services? Can you negotiate better prices?

If you need to streamline your logistics, you are going to want to make sure that you know your company's objectives and your customer's needs. Use that to drive your decision on which industrial packaging company to use for your business.